Privacy policy

Last updated · September 18, 2026

1. Introduction

Palesa is a service operated by Treibhaus Pty Ltd ("Treibhaus"). Unless we say otherwise, references to "Palesa", "we", "us" or "our" mean Treibhaus Pty Ltd acting as the provider of the Palesa service.

Treibhaus Pty Ltd (ABN 71 688 638 271) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit this website or contact us through it.

This policy covers the website. If you are a Palesa customer, the handling of the conversation data you send to the platform is governed by your agreement with us, not by this page.

2. Information we collect

2.1 Personal information

When you submit the demo request form we collect your name, work email address, company name, the conversation volume range you select, and whatever you write in the message field.

2.2 Automatically collected information

When you access this website we may automatically collect:

Device information (browser type, operating system)
IP address
Referring webpage
Pages visited
Time and date of visits

3. How we use your information

We use the information we collect to:

Respond to your demo request and arrange a conversation
Communicate with you about our services
Improve this website and our services
Comply with legal obligations

We do not sell your personal information, and we do not add you to a marketing list on the strength of a demo request.

4. Third-party service providers

We share information with a small number of providers who help us operate this website:

Resend: delivers the email generated by the demo request form
Cloudflare: provides the Turnstile check that keeps automated submissions off the form
Google Analytics: helps us understand how the site is used
Our hosting provider: serves this website

These providers are prohibited from using your personal information for any purpose other than providing services to us.

5. Data storage and security

We implement reasonable security measures to protect your personal information. No method of transmission over the internet or electronic storage is completely secure.

Your personal information may be stored and processed in Australia or in other countries where our service providers maintain facilities.

6. Your rights

Under the Australian Privacy Principles and the GDPR (for EU residents), you have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing activities
Data portability
Withdraw consent

To exercise these rights, contact us using the details in the "Contact us" section.

7. Cookies

We may use cookies and similar technologies on this website. You can set your browser to refuse all or some cookies, but parts of the site may then stop working properly.

7.1 Google Analytics

We use Google Analytics (GA4) to analyse how visitors use this website. Google Analytics uses cookies to collect information about your visit, including your IP address (anonymised), browser type, operating system, pages visited and time spent on the site.

Google Analytics is configured to respect your cookie preferences. We enable tracking only after you consent through our cookie banner. If you decline, no Google Analytics data is collected from your visit.

For more on how Google uses this data, see Google's Privacy Policy.

Email: [email protected]